Company recognized by enterprise customers for highest quality of service and experience
New Delhi – October 23, 2019 – Mindtree, a global technology services and digital transformation company, has been named the winner of the 2019 ISG Star of Excellence Award™, the industry’s first and only recognition program that ranks providers on the quality of their services based on direct feedback from enterprise clients.
Mindtree achieved the highest cumulative client experience score for the quality of its core technology services. In addition to this global award, Mindtree also ranked second in the Emerging Tech category, was recognized as the regional winner in North America and Asia Pacific, as well as for achieving the top score for its application development and maintenance (ADM) services.
“The most powerful assessment of Mindtree’s effectiveness as a strategic partner comes directly from our clients, and that’s what makes the ISG Star of Excellence recognition special and gratifying,” said Debashis Chatterjee, MD & CEO of Mindtree. “Mindtree is delivering technology solutions that are clearly driving business impact for clients. This recognition speaks directly to our client-centric approach to innovation, technology and end-user collaboration.”
Mindtree’s overall key strengths cited by customers include:
- People and Collaboration – Mindtree demonstrates a broad and niche understanding of business that enables them to work seamlessly with suppliers in the ecosystem and be proactive in identifying and solving issues. Responsiveness, capability of personnel and organizational culture alignment were also core factors.
- Innovating and Execution – Mindtree leverages broad experience to provide value beyond scope and solve business challenges through innovation. Mindtree successfully executes on innovation ideas, delivers on expectations and provides continuous improvement support.
- Customer Loyalty – Mindtree ranked highest in customer loyalty driven by the large proportion of participants (63%) considered loyal enthusiasts who will keep buying and referring others.
- Strategic Partners – More than half of participants viewed their relationship with Mindtree as strategic in nature, as either a Business Partner (33%) or trusted Technology Advisor (29%).
“ISG is delighted to name Mindtree the overall winner of the 2019 ISG Star of Excellence Award for core technology services,” said Andrea Murray, partner, ISG Performex™, the firm’s user experience and business relationship research service. “This independently verified recognition is well earned and reinforces Mindtree’s position among the top echelon of providers in the $100-billion-plus global sourcing industry.”
Through its “Voice of the Customer” study, ISG surveyed more than 1,400 enterprise customers to obtain their feedback on providers’ service quality. The enterprise respondents all have direct exposure to providers and represent a broad cross section of industries, company sizes, geographies and areas of responsibility.
Respondents were asked to provide their feedback across eight broad categories of service quality: collaboration, execution, governance, teams and innovation (for core technology providers), and incubation, enablement and acceleration (for emerging technology providers). Survey responses were scored mathematically, without interpretation by ISG, to determine the winners.