Electronics Maker
  • Home
  • Electronics News
  • Articles
  • Magazine
  • Events
  • Interview
  • Electronics Projects
No Result
View All Result
  • Home
  • Electronics News
  • Articles
  • Magazine
  • Events
  • Interview
  • Electronics Projects
No Result
View All Result
Electronics Maker
No Result
View All Result
Home Electronics News

IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience

Electronics Maker by Electronics Maker
September 20, 2017
in Electronics News
0
0
SHARES
32
VIEWS
Share on FacebookShare on Twitter
Government agency expands existing Pega deployment to accelerate ongoing digital transformation

INDIA – September 20, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry.

IP Australia, the Australian government agency that administers IP rights, processes approximately 850,000 IP service requests per year, including more than 160,000 new applications for IP rights. Over time, the agency deployed multiple systems and processes to help its staff handle its growing work volume. However some of these processes required staff to access and move data across as many as four different systems for the same request. These labor-intensive tasks added time and effort that could be better used serving customer needs.

IP Australia will deploy Robotic Process Automation (RPA) with Pega Robotic Automation to complete many of these mundane data-entry tasks faster and more effectively. The streamlined process will enhance service experiences and quality outcomes for its customers. In addition, employees will be freed from routine tasks to complete more strategic initiatives, which the agency expects will also improve job satisfaction and tenure.

This deployment extends Pega’s partnership with IP Australia as it executes on its major business, information, communications, and technology transformation project Rights-in-One (RiO) Program. As the first step, IP Australia previously adopted Pega® Platform to maintain a seamless digital process for lodgement and processing of IP rights applications. The addition of RPA infuses rapid automation to further enhance the agency’s broader digital transformation journey.

“We are very excited about our partnership with Pega and our use of advanced technology to streamline IP Australia’s processes,” said Rob Bollard, general manager, RiO Program & Business Futures, IP Australia. “By developing an innovative digital infrastructure, we are supporting business efforts, improving employee performance, and are able to better support our customers.”

“Government agencies must lead modernization efforts to reduce costs and enhance service delivery to citizens,” said Luke McCormack, vice president and managing director, Pegasystems, Asia Pacific. “As one of Pega’s long-time government clients in Asia Pacific, IP Australia has been at the forefront of modernization and automation within the region. We look forward to extending our partnership through the next stage of their transformation journey.”

Tags: AutomationRobotics
Electronics Maker

Electronics Maker

Subscribe Newsletter

Subscribe to our mailing list to receives daily updates direct to your inbox!

*we hate spam as much as you do

Electronics Maker

It is a professionally managed electronics print media with highly skilled staff having experience of this respective field.

Subscribe Newsletter

Subscribe to our mailing list to receives daily updates direct to your inbox!

*we hate spam as much as you do

Quick Links

  • »   Electronics News
  • »   Articles
  • »   Magazine
  • »   Events
  • »   Interview
  • »   About Us
  • »   Contact Us

Contact Us

EM Media LLP
  210, II nd Floor, Sager Plaza – 1, Road No-44,, Plot No-16, Pitampura, New Delhi - 110034
  01145629941
  info@electronicsmaker.com
  www.electronicsmaker.com

  • Advertise with Us
  • Careers
  • Terms Of Use
  • Privacy Policy
  • Disclaimer
  • Cookie Policy

© 2020 Electronics Maker. All rights reserved.

No Result
View All Result
  • Home
  • Electronics News
  • Articles
  • Magazine
  • Events
  • Interview
  • Electronics Projects

© 2020 Electronics Maker. All rights reserved.

-