Industry: Hospitality
Customer Name: La Maison Royale
Locations: 2 locations (West Land and South C Mombasa Road)
Devices
1. Matrix User Terminals
2. Matrix SARVAM UCS – Unified Communication Server for Modern Enterprises
Company Profile
La Maison Royale, Nairobi, is a 4-star superior boutique business hotel with a “French taste”, State-of-the-art facility and close to the entertainment in the Westland neighborhood, La Maison Royale is a unique experience.
La Maison Royale prides itself with friendly staff and the practical touches that make being away from home easier, whether a person books their rooms by the day, week or longer. Travelling for business, looking for temporary or corporate housing, needing short-term housing during relocation, or planning a weekend getaway? La Maison Royale has a solution that will fit everyone’s budget.
Challenges
La Maison Royale has their prominent presence across several locations in Nairobi. Considering this, they required seamless connectivity within sites. A system for call accounting, budgeting and routing with hospitality features was their primary requirement. Furthermore, a comprehensive and scalable solution that does not need a transformation in the coming years was their main challenge. The hotel infrastructure required a centralized communication management of all business communication. Besides, they were looking for a multi-site connectivity with call accounting and call budgeting.
Solution
Matrix addressed these challenges by proposing SARVAM UCS, which is a Unified Communication Server for Modern Enterprises that manages all business communications from one place. SARVAM UCS is an enterprise-grade Unified Communications solution that offers La Maison Royale the much needed- Collaboration, Communication, Messaging and Mobility between multi-locational sites. Unifying all the communication networks and devices provides users with the flexibility of accessing the calls, messaging and voicemails from any of the devices irrespective of their location.
Results
Unified Communication for workforce collaboration and better customer responsiveness
• Call Management and the ability to connect from anywhere, anytime and with anyone
• Simple administration and management due to web-based configuration
• Enhanced customer responsiveness to customer/clients
• Scalability to expand their business footprints in the future
• Leverages existing infrastructure and connect on a common communication platform
• IP-solution at core and application upgradation paths that renews and extends investment
Products and Solutions Offered:
1. SARVAM UCS SME- ETERNITY GENX
SARVAM UCS SME is a server software which runs on ETERNITY GENX– The next-generation hardware platform. The next-generation platform supports up to 99 VOIP (SIP) trunks, 40 GSM ports, 8 T1/E1 ISDN PRI ports, and 64 analog trunks with up to 999 UC users, 96 digital users and 240 analog users. Both AC and DC power supply options are available.
2. SPARSH SERIES OF IP EXTENSIONS
SPARSH Series of IP Extensions are elegantly designed to offer reliable performance, quality of business communication and efficient call management. It provides High Quality Speakerphone, Programmable Feature and DSS Keys, Corporate Directory, Message Wait Lamp, Voice Mail and Intuitive User Interface.
3. HOTEL MANAGEMENT SOFTWARE
Matrix offered complete hotel management software with built-in hospitality features like: Web-based Front Desk Management, Check-in/Check-out, Guestin/Guest-out, Room Shift, Wake-up Calls and Reminders, Mini-bar, built-in Call Cost Calculation, Emergency Call Detection and more.
4. Mobile Softphone Application for Staff Mobility- VARTA Application
Matrix VARTA Application essentially shifts all of your desk phone functionalities to your smartphone or desktop computer which makes your desks wire-free and clutter-free. Place or receive calls through the extended communication endpoints and give a chance to effective communication without the mess. Furthermore, Softphone offers additional features using your smartphone or desktop computer hardware that adds to staff productivity and easy call management.
