ASYMTEK wins its 16th Service Excellence Award
Carlsbad, CA, USA – 19 February 2020 – ASYMTEK, a part of Nordson ELECTRONICS SOLUTIONS, a global leader in electronics manufacturing technologies, received two awards at IPC APEX Expo 2020: New Product Introduction (NPI) and Service Excellence. The Qadence™ Closed-Loop Flow Control System earned the NPI award in the Dispensing category. The Service Excellence Award was presented to ASYMTEK for receiving the highest customer service ratings in the Dispensing category, as judged by its own customers. Remarkably, ASYMTEK has won the Service Excellence Award all 16 years it has entered. The awards are sponsored by Circuits Assembly magazine, a part of UP Media.
The NPI award is based on the product’s creativity and innovation; compatibility with existing technology; cost-effectiveness; design; expected reliability; flexibility; expected maintainability/reparability; performance; user-friendliness, and speed/throughput. The Qadence system maintains a stable dispensing flow rate by monitoring and adjusting fluid volume and automatically compensates for viscosity changes related to temperature, humidity, and batch-to-batch variation. Set-up is quick: the Flow Calculator in EasyCoat® 6 Software quickly calculates and sets process limits. Flow rates are easily matched across two valves in a single application.
“It was especially rewarding to be honored with the NPI award for our Qadence system,” said Camille Sybert, ASYMTEK product manager. “New innovations were in the spotlight for ASYMTEK this past year, as we introduced an array of new dispensing and conformal coating equipment and software. We are also humbled and grateful to be selected by our customers once again for our quality, innovation, service, support, and on-time delivery.”
The awards were announced at the IPC APEX Expo, February 4, 2020 in San Diego, California, USA.
